Table of Contents

Comments Synchronization

This article describes how the Advanced Intercompany simplifies comment management. It enables easy copying, synchronization, and sending of comments between orders and intercompany partners, ensuring effective communication. This article describes how comments are handled in basic and drop shipment intercompany processes. The returns are handled in a similar way.

Coping comments

To copy comments from a sales order to an end customer to drop shipment purchase order:

  1. Choose the Lightbulb that opens the Tell Me feature icon, enter Sales Order, and then select a related link.
  2. Create a new sales order.
  3. On the created sales order, use the Comments action.
  4. On the Comment Sheet page, create comments you want to add to a sales document.
  5. Add a new drop shipment sales line.
  6. Use the Comments action on sales lines.
  7. On the Comment Sheet page, create comments you want to add to a specific sales line.
  8. Release the sales order by using the Release action.
  9. Use the Create Drop Shipment Purch. Order action.

Synchronizing comments

Comments can be synchronized between intercompany partners using the IIC Complex Message Template. For more information, see IIC Message Template.

When a purchase order with comments is created, it can be synchronized to an intercompany partner:

  1. [BUYER] Release the purchase order by using the Release action.
  2. [BUYER] Send the purchase order by using the IIC Send action.
  3. [SELLER] Switch the company to the SELLER company. Choose the Lightbulb that opens the Tell Me feature icon, enter IIC Sales Buffer Documents, and then select a related link.
  4. [SELLER] Open the IIC Sales Buffer Document page for the latest entry.
    • Use the Validate action to verify that there are no errors for further processing.
    • Use the Accept action to accept the incoming message and create a sales order.
  5. [SELLER] Confirm that the buffer message is to be processed and open the sales order document card.
  6. [SELLER] Use the Comments action to open the Comment Sheet page.
Important

The IIC Comment field is marked only after processing the buffer documents received from an intercompany partner. It indicates that the comment comes from another entity.

Sending comment lines

Comments can also be sent the other way around. The intercompany partner can add new comments or adjust received comments.

To update comments and send it back to the [BUYER] company:

  1. [SELLER] Open the sales order created from an IIC sales buffer.
  2. [SELLER] Use the Comments action to open the Comment Sheet page.
  3. [SELLER] Adjust received the comment received from the intercompany partner or add a new comment.
  4. [SELLER] Release the sales order by using the Release action.
  5. [SELLER] Send the sales order by using the IIC Send action.
  6. [BUYER] Switch the company to the BUYER company. Choose the Lightbulb that opens the Tell Me feature icon, enter IIC Purchase Buffer Documents, and then select a related link.
  7. [BUYER] Open the IIC Purchase Buffer Document page for the latest entry.
    • Use the Validate action to verify that there are no errors for further processing.
    • Use the Accept action to accept the incoming message and create a purchase order.
  8. [BUYER] Confirm that the buffer message is to be processed and open the purchase order document card.
  9. [BUYER] Use the Comments action to open the Comment Sheet page.