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IT.integro’s Product Lifecycle Policy for solutions (modules) created for Microsoft Dynamics NAV/Dynamics 365 Business Central

Due to the fact that all IT.integro solutions work only as add-on modules/extensions of the base system, i.e. Microsoft Dynamics NAV/ Dynamics 365 Business Central, they are subject to the same product lifecycle policy as the base system, i.e. Microsoft Dynamics NAV/ Dynamics 365 Business Central.

Classification of Changes in Product Versions

As part of product development and maintenance, IT.integro introduces the following changes to the offered modules:

  • New versions (change of the MAJOR type - when changes to the application elements are introduced as a result of breaking API compatibility)

    • Application releases that adapt IT.integro products to the respective versions of the main system. The versions can be released for new "Cumulative Updates" (CU), fixes or full system versions, i.e. NAV 2018, Business Central 13 and 14. New versions may also add new functionalities to the modules, such as those listed hereinafter.
  • Functional extensions (change of the MINOR type - when a new functionality is introduced that is compatible with previous versions)

    • New legally required functionalities - functions implemented within the system in order to adapt the system to legal requirements or to change the requirements. By definition, they should include functionalities explicitly required by law as applicable to ERP systems, but the definition may be extended to functionalities that support processes, the implementation of which, apart from the ERP system used, would be technically difficult.
    • New development functionalities - functions that improve work in the system, but are not required obligatorily by law. Their introduction is a result of feedback submitted by customers and project teams during implementation works at customers’ and the result of technology development.
  • Fixes (change of the PATCH type - when the bug is fixed and the compatibility with previous versions is not broken)

    • Application releases containing fixes to the existing functions of add-on modules or adaptation to the fixes implemented within the standard system version.

Support Cycles

For each product created by IT.integro (as an ISV partner - Independent Software Vendor) to the appropriate versions of the Microsoft Dynamics NAV/ Dynamics 365 Business Central system, fixes and new versions and functionalities are prepared during the standard product support period – in accordance with the definitions presented above. The support periods for individual full system versions are listed in the table.

Version name Release date End-of support date for the standard system version
NAV 2016 3 January, 2016 13 April, 2021
NAV 2017 27 October, 2016 11 January, 2022
NAV 2018 1 December, 2017 10 January, 2023
Dynamics 365 Business Central (BC 13) 1 October, 2018 14 April, 2020
Dynamics 365 Business Central on-premises Spring 2019 Update (BC 14) 1 April, 2019 10 October, 2023
Dynamics 365 Business Central on-premises 2019 Release Wave 2 (BC 15) 10 October, 2019 13 April, 2021
Dynamics 365 Business Central on-premises 2020 Release Wave 1 (BC 16) 1 April, 2020 12 October, 2021
Dynamics 365 Business Central on-premises 2020 Release Wave 2 (BC 17) 1 October, 2021 12 April, 2022
Dynamics 365 Business Central on-premises 2021 Release Wave 1 (BC 18) 1 April, 2021 12 October, 2022
Dynamics 365 Business Central on-premises 2021 Release Wave 2 (BC 19) 1 October, 2021 12 April, 2023
Dynamics 365 Business Central on-premises 2022 Release Wave 1 (BC 20) 1 April, 2022 12 October, 2023
Dynamics 365 Business Central on-premises 2022 Release Wave 2 (BC 21) 3 October, 2022 12 April, 2024
Dynamics 365 Business Central on-premises 2022 Release Wave 1 (BC 22) 3 April, 2023 13 October, 2024

Product Support Rules

  1. Customers paying for the Enhancement Plan and partners are entitled to get a free download of new versions of individual products, legally required functionalities and fix packages during the periods listed in the table. Additional functionality extensions are also added to the new full versions of products. Such functionality extensions facilitate the use of solutions, but are not obligatory from a legal point of view. They are not prepared for lower versions that already operate on the market. For each perspective implementation of a new version within older versions, the project team will provide a cost estimate.

  2. Customers who do not pay for the Enhancement Plan, will be charged for each modification or new version in accordance with the price list for the respective version.

  3. After the expiry of the standard support period for individual versions of the produced solutions, no new legally required functionalities or fix packages will be added to them. The technical feasibility of preparing and installing such fixes or new versions will be valued and assessed each time individually by the project team or partner.

  4. Downgrade to earlier solution versions (not supported) for customers requesting for the downgrade is considered and evaluated on an individual basis and performed by project teams. Project teams take responsibility for preparing the "lower" version, checking its compatibility with the customer's system and installing it in the customer's system.

  5. In accordance with the product life cycle policy developed by Microsoft and adopted by IT.integro for their ISV solutions, paying the Enhancement Plan fees after the expiry of the standard support period does not entitle customers to obtain new releases and fixes free of charge. On the other hand, the Enhancement Plan fee entitles the customer to download a newer version (compatible with the appropriate version of the main system) of a given product free of charge and install it within the Microsoft Dynamics NAV/ Dynamics 365 Business Central system in use. It is recommended for Customers to upgrade their software to the latest system versions.

  6. Installation of new releases and fixes will be delivered as a paid service in compliance with the terms and conditions for the provision of services by IT.integro.

See Also

Contact IT.integro at appsales@it.integro.pl

Technical Support for the App - Contact IT.integro or your Business Central partner

IT.integro applications for companies in Poland and global companies

IT.integro offer

Software Lifecycle Policy and Dynamics 365 Business Central On-Premises Updates

Dynamics 365 Business Central on-premises (Modern Policy)