Product Lifecycle Policy for software developed by IT.integro to Microsoft Dynamics NAV/ Dynamics 365 Business Central
As all solutions developed by IT.integro work only as the add-ons to the main system, i.e. Microsoft Dynamics NAV/ Dynamics 365 Business Central, they are subject to the same product lifecycle policy as the main system, i.e. Microsoft Dynamics NAV/ Dynamics 365 Business Central.
Classification of Changes In Product Versions
As part of product development and maintenance, IT.integro introduces the following changes in the offered products:
New versions (MAJOR type change - when changes are made to application elements that break API compatibility)
- Application releases to adapt IT.integro products to the appropriate versions of the main system. Versions may refer to new "Cummulative Updates" (CU), fixes (Fix) or full versions of the system, i.e. NAV 2018, Business Central 13 and 14. New versions may also introduce new functionalities to the modules themselves – such as listed below.
Functional extensions (MINOR type change - when new functionality is introduced that is compatible with previous versions)
- New functionalities required by law – functions introduced into the system in order to adapt the system to legal requirements or to change these requirements. By definition, they should include functionalities explicitly indicated in the law as binding for ERP systems, but the definition may be extended to functionalities supporting processes whose implementation outside the used ERP system would be technically difficult.
- New development functionalities – features that improve work in the system, but are not obligatorily required by law. They are implemented as a result of feedback submitted by customers and project teams during implementation work at customers’ locations and the result of technology development.
Fixes (PATCH type change - when the error is corrected and compatibility with previous versions is not broken)
- Application releases that include fixes of the existing added module functions or application adjustments to fixes introduced within the standard system version.
Product Support Periods
For each product created by IT.integro (as an ISV partner – Independent Software Vendor) for the corresponding versions of Microsoft Dynamics NAV/ Dynamics 365 Business Central, fixes are prepared during the standard product support period, as well as new versions and functionalities – in accordance with the definitions presented above. Support periods for each full version of the system are presented in the table.
| Version name | Version release date | Version support period due date |
|---|---|---|
| NAV 2016 | 03-01-2016 | 13-04-2021 |
| NAV 2017 | 27-10-2016 | 11-01-2022 |
| NAV 2018 | 01-12-2017 | 10-01-2023 |
| Dynamics 365 Business Central (BC 13) | 01-10-2018 | 14-04-2020 |
| Dynamics 365 Business Central on-premises Spring 2019 Update (BC 14) | 01-04-2019 | 10-10-2023 |
| Dynamics 365 Business Central on-premises 2019Release Wave 2 (BC 15) | 01-10-2019 | 13-04-2021 |
| Dynamics 365 Business Central on-premises 2020 Release Wave 1 (BC 16) | 01-04-2020 | 12-10-2021 |
| Dynamics 365 Business Central on-premises 2020 Release Wave 2 (BC 17) | 01-10-2020 | 12-04-2022 |
| Dynamics 365 Business Central on-premises 2021 Release Wave 1 (BC 18) | 01-04-2021 | 12-10-2022 |
| Dynamics 365 Business Central on-premises 2021 Release Wave 2 (BC 19) | 01-10-2021 | 12-04-2023 |
| Dynamics 365 Business Central on-premises 2022 Release Wave 1 (BC 20) | 01-04-2022 | 12-10-2023 |
| Dynamics 365 Business Central on-premises 2022 Release Wave 2 (BC 21) | 03-10-2022 | 14-04-2024 |
| Dynamics 365 Business Central on-premises 2023 Release Wave 1 (BC 22) | 03-04-2023 | 13-10-2024 |
| Dynamics 365 Business Central on-premises 2023 Release Wave 2 (BC 23) | 02-10-2023 | xx-04-2025 |
Product Support Policy
Customers paying for the Enhancement Plan and partners have the right to download free of charge new versions of individual products, legally required functionalities and patch packages during these periods. Additional development features are also introduced to the new full versions of products - facilitating the use of solutions, but not obligatory from a legal perspective. They are not prepared for lower versions that are already functioning on the market. Their possible implementation in older versions will be priced each time by the project team.
Customers who do not pay for the Enhancement Plan will be charged for each fix or new version prepared according to the pricing for that version.
After the end of the standard support period for individual versions of produced solutions, no new legally required features or patch packages will be added to them. The technical feasibility of preparing and installing such fixes or new versions will be estimated and evaluated individually by the project team or a partner.
"Downgrade" of prepared solutions to earlier versions (not supported) for interested customers is considered and priced individually and implemented by project teams. Project teams take responsibility for preparing the "lower" version, checking its compatibility with the client's system and taking care of its installation in the client's system.
5. According to the Product Lifecycle Policy developed by Microsoft and adapted to its ISV solutions by IT.integro – paying Enhancement Plan fees after the period of standard support for the product does not entitle you to receive free fixes and new functionalities for the existing, unsupported version. However, the Enhancement Plan fee allows you to download a full newer version (compatible with the appropriate version of the main system) of a product and install it in your Microsoft Dynamics NAV/ Dynamics 365 Business Central system. We encourage customers to keep their systems as up-to-date as possible.
- Installations of new versions and fixes are each time carried out in accordance with the terms of service provided by IT.integro as paid services.
See Also
Advanced Cost Allocations on the Microsoft AppSource marketplace
IT.integro apps for companies in Poland and global companies